As a consumer, you are entitled to the following right of withdrawal if the client relationship between you and us has been established by means of distance selling:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons. The revocation period is fourteen days of the conclusion of the contract. In order to exercise your right of revocation, you must inform us:
Phone: +49 (40) 33 44 36 90
Fax: +49 (40) 33 44 36 99
by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this Agreement. You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the withdrawal
If you withdraw from this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your withdrawal from this Agreement. We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund.
If you have requested that the Services be commenced during the withdrawal period, you shall pay us a reasonable amount equal to the proportion of the Services already provided by the time you notify us of the exercise of the right of withdrawal in respect of this Agreement in relation to the total Services provided for in the Agreement.
(If you want to cancel the contract, please fill out this form and send it back.)
- To [insert here the name, address and if applicable the fax number and e-mail address of the entrepreneur by the entrepreneur].
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
- Goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name(s) of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only for paper communication)
(*) Delete as appropriate